At PagarPlus (operated by Shivaay Soft), we strive to provide a reliable, transparent, and hassle-free experience with our workforce, attendance, and payroll solutions. Please read our refund and subscription cancellation guidelines below.
1. 14-Day Free Evaluation Period
We encourage all customers to explore our features during the 14-day free trial period before committing to a paid subscription. During the free trial, you have full access to test attendance recording, lot production entries, employee ledgers, and payslip calculation without any credit card commitment.
2. Subscription Cancellation
- You may cancel your monthly or annual subscription renewal at any time via your PagarPlus account settings or by notifying our support team.
- Upon cancellation, your subscription remains active until the end of the current paid billing cycle, after which your account will transition to a limited free tier without further charges.
- You retain full access to export all your payroll, attendance, and employee data to Excel before the end of the billing period.
3. Refund Eligibility
- Billing Errors: In the unlikely event of duplicate billing or erroneous automated renewal charges, a full refund for the duplicate transaction will be issued immediately upon verification.
- Service Outage: If our platform experiences extended unavailability exceeding our SLA guarantee that renders the software unusable for business operations, pro-rata credit or refund may be granted upon review.
- Annual Plans: If you request cancellation of an annual subscription within 7 days of the initial purchase or renewal date, you may be eligible for a refund minus the standard one-month usage fee.
4. Non-Refundable Situations
- Monthly subscription fees that have already run past the initial 7 days of the billing cycle.
- Custom setup, implementation assistance, or on-site hardware biometric device integration charges.
5. Refund Processing Time
Approved refunds will be processed within 5 to 7 business days and credited directly to the original payment method (Bank Transfer / UPI / Card) used during the transaction.
6. Contact Billing Support
To initiate a cancellation or refund request, please email our billing department with your registered company name and transaction details:
Email: support@pagarplus.in
Phone: +91 93136 69867
Entity: Shivaay Soft, Surat, Gujarat, India.